Valet parking SOP checklist for hotels

Arrival

1. Greet the guest and confirm stay or visit type.
2. Record the vehicle number and guest name.
3. Walk around the car and photograph all sides.
4. Note existing damage with the guest present.
5. Issue the guest pass and tag the key.

Parking

1. Drive directly to the assigned zone.
2. Record the spot or GPS location.
3. Lock the car and store the key in the designated area.
4. Scan the key into storage.

Retrieval

1. Receive the request from the guest pass or front desk.
2. Claim the task and collect the key with a scan.
3. Bring the car to the porch and confirm the guest's pass.
4. Hand over the key and close the record.

Incidents and end of shift

• Log any incident with photos immediately
• Escalate damage claims to the duty manager
• Reconcile open keys before handover to the next shift
• Review the shift report