Privacy Policy

This Privacy Policy explains how InstaPark gathers, uses, and shares information through its website, its mobile application, or in person. Please go through this Policy in full, together with the Terms & Conditions posted on our sites, before you use the InstaPark app or website or hand over any information through either channel.

Protecting your privacy matters to us. This Policy may be revised periodically, and any update will be posted here. When changes happen, we'll let users know through our website and/or by email. If you don't agree with a change, you're free to stop using the service and delete your account at any time.

How We Use the Information We Collect

We ask for this information so we can understand what you need and deliver a better experience — specifically, to run and improve InstaPark's valet and event-parking operations, confirm the identity of drivers and staff, coordinate parking and retrieval requests among drivers, supervisors, admins, and hosts, and keep you informed about the service. This may include service-related emails, text messages, or push notifications, as well as direct contact by phone or email.

Information You Give Us

We collect some details from users purely to identify them. When you use our website or app, the following gets recorded:

• Name
• Phone number
• Email address
• Role (Owner/Provider, Admin, Supervisor, Driver, Host, or Guest)

Submitting this information counts as your voluntary agreement to the terms set out in this document.

Drivers, supervisors, and admin staff are asked for the following, in addition, so we can confirm their identity:

• Official identity documents — PAN and Aadhaar (or an equivalent government-issued ID) and a driving licence — used to confirm identity and eligibility to work as a driver on the platform.
• Bank account information — collected only where payouts to drivers or staff run through the platform.
• Photos of the licence and vehicle — captured through the app's camera for verification.

The following gets collected while the service is in active use

• Location — InstaPark relies on GPS to follow a driver's position during live park/retrieval jobs, so that handoffs between drivers, supervisors, and hosts can be coordinated and a record of vehicle movement kept for safety and accountability. Location is also tracked in the background — that is, while the app isn't actively open — but only for the window between an event's start time and its close: tracking begins once the event becomes active (not at the point the driver is assigned to it) and continues, with that event kept selected, until the event is closed. This is never made public. It may, however, be passed to the hotel, event host, or valet provider running the event, and to law enforcement or insurers if an accident, damage, or theft claim arises.
• QR / pre-registration details — vehicle and guest information submitted ahead of time, used to match vehicles to the right event, host, and driver.

Other Information

We also gather non-personal information that isn't tied to any one individual — for instance, IP addresses and general usage patterns. We're entitled to collect, use, transfer, and disclose this non-personal information for any purpose. If personal and non-personal information ever get combined, the combined set is treated as personal information.

Log & Usage Data

Log and usage data covers the diagnostic, performance, and usage information our servers pick up automatically whenever you use InstaPark, stored in log files. It can include timestamps of activity, which screens or pages were viewed, actions taken, device event details, and error or crash reports.

Security

Keeping your information safe is something we take seriously. We've put safeguards in place — including encryption while data is in transit — but no method of sending data over the internet or storing it electronically is completely risk-free, so we can't promise absolute security.

Bank Account & Financial Details

InstaPark doesn't currently handle payments or payouts inside the app, and there's no payment gateway integrated. Where drivers' bank details are collected (say, for identity checks), you're confirming that those details are correct, accurate, and genuinely your own. We won't pass this information to any third party except where the law, a regulation, or a court requires it. If InstaPark adds in-app payments or payouts down the line, this Policy will be updated to identify the payment processor involved and explain how that data is handled.

Cookies

Cookies are small files — effectively anonymous identifiers — that a website sends to your browser and that get stored on your device. InstaPark's web platform may use cookies and comparable tracking tools to study usage patterns, gauge effectiveness, and support trust and safety efforts. You can adjust your browser or device settings to block them, though doing so may limit some functionality.

Data Safety

Before you install the app, you can review its data safety section on Google Play, or its App Privacy details on the Apple App Store, to see how InstaPark handles data.

Data Retention

We hold on to personal information for as long as your account stays active, plus 90 days after it's deleted, or longer if legal, tax, or regulatory obligations require it. Items such as PAN, Aadhaar, and bank details are kept only as long as needed to meet legal requirements or settle disputes, and are then securely erased.

Account & Data Deletion

You can ask to have your account and the personal data tied to it deleted at any time — email us at [SUPPORT EMAIL]. Our team reviews each request; once it's approved, your account and its data are permanently removed from our systems within 7 business days, except where the law requires us to retain something (see Data Retention above). You can use this process whether or not your account is currently active.

Competency to Contract

This Privacy Policy doesn't apply to minors or to anyone otherwise unable to enter into a contract, and we don't knowingly gather personally identifiable information from such users.

Changes to This Privacy Policy

InstaPark may update this Policy from time to time, and any revision takes effect as soon as it's posted. We suggest checking back on this page periodically.

Grievance Redressal

Questions about this Privacy Policy or how we handle data, or a grievance you'd like to raise, can be sent to [GRIEVANCE EMAIL].

Information Collected Automatically

In short: certain details, such as your IP address and device characteristics, are picked up automatically once you install and use InstaPark.

• Registration and usage data — log information such as IP address, device details, and in-app activity.
• Device data — device type, hardware model, operating system, and network/carrier information.
• Location data — as described above, used to coordinate park/retrieval jobs. You can turn off location access in your device settings, though some features (like live tracking) may then be limited.

How We Keep Your Information Secure

In short: we apply technical and organizational safeguards to protect your personal information. Even so, no transmission or storage method can be guaranteed fully secure, and using InstaPark is at your own risk.